Privacy Policy

At New Glow Mama (accessible via newglowmama.com), we are committed to safeguarding your privacy and protecting your personal data with the highest standards of transparency, compliance, and accountability. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We encourage all users to read this policy carefully.

1. Introduction: Our Commitment to Your Privacy

At New Glow Mama, your trust is our priority. We recognize the critical importance of protecting your personal information and uphold a privacy-first philosophy in everything we do. Whether you’re browsing our website or purchasing from our collections, we ensure your data is collected, processed, and stored responsibly and lawfully.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of newglowmama.com and covers all information collected through our website, services, and related communications.

For the purposes of the GDPR, New Glow Mama operates as the data controller, meaning we determine the purposes and means of processing your personal data. For residents of California, New Glow Mama is a business as defined under the CCPA.

If you have questions about how your data is handled, you may contact us at [email protected].

3. Categories of Personal Data We Process

We may process the following categories of personal data:

a. Usage Data
This includes data about your interactions with our website such as IP address, browser type, referring URLs, pages viewed, session duration, and device identifiers.

b. Account Data
When you register or make a purchase, we collect your name, email address, phone number, billing and shipping address.

c. Profile Data
Includes preferences, browsing behavior, purchase history, saved items, and demographic interests voluntarily submitted.

d. Communication Data
Covers data included in communications between you and New Glow Mama, including emails, support inquiries, feedback, and response tracking.

e. Technical Data
Encompasses device type, operating system version, browser settings, time zone, and related system configurations that assist with technical function and stability.

f. Transaction Data
Collected for purchases, including payment details (which are handled securely via third-party processors), order history, and delivery tracking.

g. Preference Data
Includes your consent records, newsletter sign-up status, product interests, and marketing communication selections.

4. Legal Bases for Processing Personal Data

We rely on the following legal bases to process personal data under the GDPR:

– Contractual necessity: To fulfill our contractual obligations, e.g., order processing and account management.
– Legitimate interests: To operate and improve our services while respecting your privacy rights.
– Consent: For sending promotional materials and non-essential analytics. You may withdraw your consent at any time.
– Legal obligation: To comply with applicable laws or respond to lawful requests.

Under the CCPA, we do not “sell” personal data. Where required, we obtain express consent prior to sharing information for targeted marketing purposes.

5. Your Rights

Under applicable data protection laws, you have the following rights, subject to conditions and legal limitations:

– Right of Access: You can request to view the personal data we hold about you.
– Right to Rectification: You may correct inaccurate or outdated data.
– Right to Erasure: You may request deletion of your data, subject to legal retention obligations.
– Right to Restrict Processing: In certain circumstances, you may limit how your personal data is used.
– Right to Data Portability: You may request to receive your data in a structured, commonly used format for transfer to another provider.

California residents may also have the right to:

– Know what personal information is collected and how it’s used.
– Request disclosure of personal data shared with third parties.
– Opt-out of data sharing where applicable.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement comprehensive technical and organizational safeguards, including:

– SSL encryption for data in transit.
– Secure data storage with access controls.
– Regular system backups and access logging.
– Staff training on data protection and confidentiality.
– Pseudonymization and minimization techniques where appropriate.

While we strive to protect your data, no electronic transmission over the Internet or information storage system can be guaranteed to be 100% secure.

7. International Data Transfers

Data collected may be processed outside your country of residence, including in jurisdictions that may not offer the same standard of data protection. Where applicable, we rely on Standard Contractual Clauses approved by the European Commission or equivalent safeguards to ensure your data remains protected during cross-border transfers.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal obligations. General retention periods:

– Account and Profile Data: Retained while your account remains active and up to 2 years post-inactivity.
– Transaction Data: Retained for up to 7 years to fulfill tax and financial obligations.
– Communication Data: Retained for up to 2 years for service history reference.
– Preference Data: Retained until you withdraw consent or the data becomes outdated.
– Technical and Usage Data: Typically retained for 12–24 months for service optimization and security.

9. Cookie Policy

Cookies are small files stored on your device to enhance your experience. We use the following types of cookies on newglowmama.com:

– Essential Cookies: Required for website functionality, such as shopping cart operations.
– Functional Cookies: Enable personalized features, such as remembering preferences.
– Performance and Analytics Cookies: Help us understand site usage and improve the user journey.
– Advertising Cookies: Used for interest-based marketing and retargeting.

We do not associate cookies with identifiable personal information without your consent.

10. Cookie Management and Legal Compliance

Upon your first visit, you are presented with a cookie banner allowing consent-based management of non-essential cookies in compliance with GDPR and CCPA standards. You may adjust your cookie preferences at any time via browser settings or our dedicated Cookie Settings page.

Do Not Track (DNT) signals are currently not honored due to lack of industry standards, but we continually assess regulatory developments and user needs.

11. Special Protections for Children Under 13

New Glow Mama does not knowingly collect or target data from individuals under the age of 13. If we learn that we have collected identifiable information from a child without verified parental consent, we will delete it promptly. Parents or legal guardians who believe their child has submitted personal data may contact us at [email protected].

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or service offerings. When updates occur, we will notify users by updating this page and, where appropriate, via email or website notice. We encourage users to review this policy periodically to remain informed of how their data is being handled.

13. Contact Us

For any questions, concerns, or to exercise your data rights, please contact:

New Glow Mama
Email: [email protected]

We are committed to resolving any privacy-related inquiries responsibly and transparently.

By continuing to use newglowmama.com, you acknowledge and accept the terms of this Privacy Policy. We are fully committed to compliance with international data privacy regulations and to serving our users with care and integrity.