Privacy Policy

At newglowmama.com (“we”, “our”, or “us”), we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your data when you use our website and related services. Our practices are designed to comply with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act, as amended (“CCPA”), with an emphasis on maintaining transparency, responsibility, and user control.

1. Commitment to Privacy and Data Protection

Your trust is important to us. At newglowmama.com, we prioritize your privacy by implementing industry-standard privacy practices and ensuring that your personal data is processed lawfully, fairly, and transparently. We are dedicated to handling your personal data with the utmost care and in accordance with the principles of data minimization, purpose limitation, and data accuracy.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, customers, and others who access or interact with our website at newglowmama.com (the “Website”). For the purposes of applicable data protection legislation, newglowmama.com is the Data Controller of the personal data you provide through our website, which means we are responsible for deciding how we use and protect your personal data.

3. Categories of Data Processed

We may collect and process the following categories of personal data to provide you with tailored services and a secure user experience:

a. Usage Data
Includes information such as IP address, browser type, operating system, referral URLs, pages visited, access times, and other diagnostic data collected through cookies and server logs.

b. Account Data
Includes information you provide when you create an account, such as your full name, billing and shipping address, email address, and telephone number.

c. Profile Data
Includes information related to your interests, previous purchases and orders, user behavior on the Website, saved preferences, and any profile details you choose to make available.

d. Communication Data
Includes your messages and interactions with us via email, contact forms, chat services, or feedback, including correspondence relating to support queries, complaints, or service requests.

e. Technical Data
Includes device information, browser plug-in types and versions, time zone and locale settings, network identifiers, and other technical configurations.

f. Transaction Data
Includes information related to your orders and purchases, including payment details (processed securely by third-party providers), shipping addresses, invoice history, and purchase records.

g. Preference Data
Includes opt-in choices, newsletter subscriptions, communication preferences, cookie consents, and expressed interests regarding our products and services.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds under GDPR:

– Contractual Necessity: To fulfill our agreement with you (e.g., processing orders, providing account services).
– Legitimate Interests: To improve our offerings, maintain Website security, conduct analytics, and communicate with users regarding relevant updates.
– Consent: For email marketing, non-essential cookies, and data processing unrelated to contractual obligations, where you have formally agreed to such use.
– Legal Obligations: For compliance with regulatory and legal requirements, including fraud prevention and tax reporting.

Under CCPA, our collection and use of personal data is subject to your right to opt out of the sale or sharing of your personal information and your right to know what data we collect and how it is used.

5. Your Rights

Under applicable law, you have specific rights in relation to your personal data, including:

– Right of Access: You may request a copy of your personal data that we hold.
– Right to Rectification: You may correct or update inaccurate or incomplete data.
– Right to Erasure: In certain circumstances, you may request that your data be deleted.
– Right to Restrict Processing: You may request limited processing where appropriate.
– Right to Data Portability: You may request your data in a portable format for transfer to another provider.
– Right to Object: You may object to the processing of your personal data where we rely on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

California residents may exercise additional rights under CCPA, including the right to opt out of the sale of personal information and not to be discriminated against for exercising privacy rights.

To exercise your rights, please contact us at: [email protected]

6. Security Measures

We strive to ensure the security and confidentiality of your information. Our website employs administrative, physical, and technical safeguards to protect your data. This includes, but is not limited to:

– Encryption of data in transit and at rest
– Access controls and password protocols
– Secure data storage infrastructure
– Regular backups and disaster recovery plans
– Privacy training and awareness for company personnel

While we endeavor to protect personal data to the fullest extent possible, no method of transmission over the internet or method of electronic storage is completely secure. We encourage users to safeguard their credentials and report any suspected breaches.

7. International Transfers

If your data is transferred outside of the country in which it was collected, such transfers will comply with GDPR mandates using appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other lawful mechanisms. We ensure that data transferred internationally is afforded an equivalent level of protection to that provided within your jurisdiction.

8. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. In general:

– Account and Profile Data: Retained for the duration of account activity and three years thereafter (unless you request earlier deletion).
– Transaction Data: Retained for 7 years for tax and accounting purposes.
– Communication Data: Retained for up to 3 years for customer support history.
– Usage, Technical, and Preference Data: Retained for analytics and improvement purposes for up to 2 years from the date of collection.

Upon expiration of the applicable retention periods, data will be securely deleted or anonymized.

9. Cookie Policy

newglowmama.com uses cookies and similar technologies to enhance your browsing experience. These include:

– Essential Cookies: Required for core functionality such as log-ins, product viewing, and shopping cart usage.
– Functional Cookies: Enable enhanced features or personalization.
– Analytics Cookies: Help us understand how visitors interact with the Website to improve usability.
– Performance Cookies: Track performance metrics such as page load times and user navigation to optimize site speed and structure.

10. Cookie Management and Compliance with GDPR & CCPA

You may manage your cookie preferences through our cookie consent tool available upon your first visit to newglowmama.com. You may also adjust browser settings to block or delete cookies. Under GDPR and CCPA, non-essential cookies are only activated upon obtaining your explicit consent. You may withdraw consent or modify settings at any time.

For California residents, we do not sell personal data as defined under CCPA. Should this ever change, appropriate opt-out mechanisms will be made available to all affected users.

11. Special Protections for Children Under 13

We do not knowingly collect or solicit personal information from individuals under the age of 13. If you are a parent or guardian and you learn that your child has provided personal data without your consent, please contact us. Upon verification, we will promptly delete such information in accordance with applicable regulations including the Children’s Online Privacy Protection Act (COPPA).

12. Policy Updates & User Notifications

We reserve the right to modify this Privacy Policy at our discretion. When changes are significant, we will provide prominent notice on newglowmama.com or communicate directly via email, where appropriate. Continued use of the Website after such updates constitutes your acceptance of the revised terms.

13. Contact

For questions, data subject rights requests, or privacy-related concerns, please contact us at:

Email: [email protected] Website: https://www.newglowmama.com

We are committed to full compliance with applicable privacy laws and welcome all inquiries regarding your personal data and our handling thereof.